The ISO 9000 Quality System Checklist
Auditor Training Course SampleISO 9000 Award Pins
Sample from the ISO 9000 Internal Auditor Training Course
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The following text is from the Auditor Training Course section of The ISO 9000 Quality System Checklist. The training course assumes no prior knowledge of the audit process and was written at a reading level similar to newspapers. The following two excerpts demonstrate the reading level of the material and provide a sample of the content.
Beginning of sample from the Auditor Training Course
Evidence of Conformance to Requirements
Observations should be accompanied by evidence of conformance to a
requirement, include the necessary data, and be legible.
The above statement is in bold print because it is very important. Evidence of conformance or nonconformance to a requirement must accompany every observation made by an auditor. Registrar auditors state that check marks mean absolutely nothing to them unless there is evidence.
Registrars also report that they frequently find the following:
Your documentation will have the evidence that is required for each observation and you will not write notes in the margins of the Checklist. The system you will use has space for recording information and an assigned place for recording specific data. Your audit records will look professional. You will look professional.
(The text then presents a sample of the Notes form which is used to plan what to look for during the Floor Audit and to record audit observations. The training course provides a description of each form that is used by auditors. The following excerpt is a description of the Corrective Action Request form.)
Corrective Action Request (CAR) Form
The person responsible for the CAR (1) completes the Corrective Action Plan section of the form, (2) describes the root cause of the problem, (3) proposes a corrective action, (4) includes the means by which the corrective action will be evaluated for effectiveness, and (5) enters an Implementation Due Date when the corrective action will be completed. The person in charge of the audit program (or the person designated in your audit procedures) must approve the suggested corrective action. There is a signature line for the corrective action approval. Locate the recording space for the Corrective Action Plan, the Implementation Due Date, and the approval signature.
Number 1 in the instructions at the bottom of the CAR form lists the items that are completed by auditors.
According to this form, the auditor is an impartial observer whose responsibility is only to report when a requirement is not being followed. The person responsible for the department decides how to correct the problem. If an auditor contributes to proposing a corrective action, this can be viewed as accepting ownership for the CAR. As mentioned above, the auditor should only provide advice on whether a proposed action is in accordance with the ISO standard. Auditors just report what they find. Audit observations are frequently called findings. When you discuss your audit with the Lead Auditor, you may be asked "What are your findings?"
The person who is responsible for an activity is often referred to as the owner of the activity. The owner of a Corrective Action Request is the person responsible for the department to which the CAR applies.
The auditor presents the findings of the audit to the person responsible for the department. This meeting is referred to as the closing meeting. All original documentation (including CARs with acknowledgment signatures) is submitted to the Lead Auditor after the closing meeting. The person responsible for the department will receive a photocopy of the Audit Summary Report and the original CARs from the Lead Auditor. The auditor should make photocopies of the CARs containing acknowledgment signatures for the CAR owner following the closing meeting. This ensures that the CAR owner has the full response time indicated on the CAR form to complete the proposed corrective action.
The Corrective Action Request form has a matching data entry template. CARs may be submitted on the handwritten form or as a printout when the data entry template is used.
Short reviews are included throughout the training course. The following review relates to the Corrective Action Request form.
End of sample.
The Auditor Training Course is not a general discussion on concepts related to auditing. The ISO Coordinators interviewed prior to writing this product stated they wanted a very detailed description on how to perform an audit. This training course is a very detailed description on how to perform an audit.
The author of this product taught junior high school for 10 years prior to entering into a career in business and manufacturing. When you give an assignment to people who have never performed a specific activity, the instructions must be very detailed and easy to understand. This training course was designed so that auditors receive an assignment and return with reporting that is exactly the way a registrar auditor wants to see it.
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