ISO 9001:2000 Requirements Explained - An Adobe PDF File for Use on a Network System 

The ISO 9001:2008 revision of the standard is scheduled for release in late Dec. 2008. A free update will be sent to those who purchase this product in 2008. Prior purchasers will be offered an update at minimal cost. There are only 3 significant changes in the ISO requirements, 13 notes added for clarification, and some minor changes (such as "where applicable"). The update will mark where changes occur ‹in blue text with brackets as shown here›.

This page includes links to sample documents.

ISO 9001:2000 Requirements Explained
"ISO 9001:2000 Requirements Explained" is a 294-page explanation of the ISO standard on an Adobe® PDF file that you can place on your network system. This product was developed so you can have a detailed description of what the ISO 9001:2000 requirements mean available to all personnel.

Exhibits illustrate requirements
The explanation of the standard has links to 98 Exhibits that illustrate what the requirements mean. The Exhibits include charts, documents, forms, and databases. Most clauses are illustrated with ISO forms that include the requirements of the Standard. (See the List of Files below).

The illustration documents make it easier to understand what the ISO requirements mean. They also show possible ways that organizations can use to meet the requirements in the ISO 9001:2000 standard.

Files for download or on CD:  This product contains the explanation of the standard and the Exhibit illustrations as Adobe PDF files.  These are placed on your network system. The CD also has the Microsoft Word and Excel files (and data entry templates) for the illustration documents.   The Word and Excel files may be edited and used as part of your quality system. 

Printouts - Printouts (in a ring binder) are available in US and A4 sizes.
Manual 1 - Requirements Explained   (294 pages)
Manual 2 - Exhibits   (216 pages)

Features

• This product assumes no prior knowledge of quality systems and business management systems.
  
  
• A single sentence in the ISO standard often contains more than one requirement. When this occurs, each requirement is explained.
  
  

Applications for the Written Explanation of the Standard

• Start up companies   Start up companies can use the written explanation of the Standard as a guideline for what should be included in the company's quality management system. Sample documents and forms may be edited and used as part of the system's documentation.
  
  
• Implementing the standard   Those tasked with implementing the quality system can use this product as a reference for what the requirements of the standard mean. The Exhibit documents and forms may be edited and used as part of your quality system documentation.
  
  If you are implementing your system, check the list of files (below) to see if you could use any of the illustration documents and forms.
  
  
• Audit Program Manager reference   This is the ultimate reference source for the Audit Program Manager who must be an expert on standard.
  
  
• Management Representative reference source   The Management Representative must have an in-depth knowledge of the ISO 9001:2000 standard. He or she is responsible for ensuring that the quality system and its documentation meet ISO requirements. "ISO 9001 Explained" provides the detailed line-by-line description of the requirements that the Mgt. Rep. needs to ensure compliance with the Standard and to communicate with the ISO registrar.
  
  
• A reference source for Internal Auditors   Organizations that conduct their own audits must provide each auditor with a detailed written explanation what the ISO requirements mean.  Why?  Most auditor training courses just read the ISO requirements to you -- and do not tell you what the requirements mean. You must provide auditors with a detailed explanation of the requirements if you expect them to conduct audits.
  
  This product was actually written to be part of a larger product titled "The ISO 9001:2000 Auditor Training Course and Forms."  This is why it contains a detailed line-by-line explanation of the requirements. "ISO 9001 Explained" (in Adobe PDF format) can be placed on your network system for access by auditors. 
  
  You may also want to make a photocopy of "Manual 1- Requirements Explained" and "Manual 2 Exhibits" for each auditor.  Why? This standard cannot be learned in a single day.  You must spend some time studying it.  Auditors can take the manuals home with them and study the standard on their own time.
  
  
• As a reference source for all personnel   The Adobe PDF file may be placed on your network system. This allows all personnel with computers to have access to a detailed explanation of the ISO requirements.
  
  

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Testimonials
Debbie Settle - Quality System Coordinator - Alcoa Eastalco Works, Frederick MD
The written explanation of the standard gives me exactly what I need to know when I have a question. This has helped enormously.

Bill Cowell - Quality Assurance - Bahrain
Anyone who orders ISO 9001 Explained will recognize the work and effort that it must have taken to put together. This is the ultimate reference source for anyone who must have an in-depth knowledge of what the ISO 9001 requirements mean. This is excellent work and will save me a lot of time.

Ken Loetz - QA Inspector
I looked at five web sites that offered an explanation of the ISO 9001 Standard. Other sites just repeat the wording of the requirements. I liked the sample on this site because it was very detailed and easy to understand. The explanation even included sample documents that you can use.

Abdullah Othman - Quality Manager - Arabian Construction Company - Abu Dhabi UAE
The explanation of the ISO 9001 standard is well written and to the point. It is wealth of information that provides clear step-by-step instructions for designing and implementing a quality management system.

Ray Young - Tool Designer - Trio Metal Stamping
Your explanation about what measuring instruments must be labeled was just what I needed.

Miles R. Hogan - PhD - M/H Manufacturing and Business Consultants
I would strongly recommend this to companies interested in setting up a quality system to any of the ISO standards. This covers all the basic requirements. Anyone can just read the explanation and follow it.

Lee Alexander - President - Unimed Surgical Products, Inc.
I wish I had your materials when I was writing our quality system years ago. It would have made life so much easier.

Mike Cruz - Managing Director - CDC Resources - Monticello, IN
CDC Resources is a social services organization. Because we do not get enough funding and have a turnover, we must have a disciplined system. ISO 9001 is the way to do that for us. A lot of credit for our receiving our certification is due to the thoroughness of the materials in "ISO 9001 Explained."

The quality of "ISO 9001 Explained" is fantastic. Initially, we had some training and spent 2 to 3 months of hard work without making much progress. We did a 180-degree turn when we got your product and completed the project in 4 months.

The training we had paled compared to this. "ISO 9001 Explained" had everything in writing and had it in different ways. This gave us the tools to understand the intent of the standard and know if we were going the right direction. We used some of the sample documents as part of our quality system.

Having "ISO 9001 Explained" on our computer system allowed people to work on different parts of the project at the same time. Many problems were quickly resolved because everyone had access to the same information.

We were really impressed with the materials for Management Review, the Corrective Action Plan and the Opportunities Log. We have 4 key program areas and each uses the Opportunities Log. This keeps us focused on where we need to make improvements.

We passed our certification audit with only several minor nonconformances. We couldn't have done it without "ISO 9001 Explained". These materials are truly remarkable. I don't know of anything in the marketplace that even comes close to this. I would highly recommend this product to social services organizations. This is a great value, especially at the price it is offered.

Gordon Stewart - QA Manager - Clipper Marine Services Ltd. - UK
Thank you for the complete and concise instructions for how to download the 'ISO 9001 Explained' files. I can assure you they made my job a lot easier and were much appreciated.

Ernie Barnett – Quality Mgr/Production Mgr – USTX Contract Services, Inc.
This product has illustration documents that you can use and just add your company name to them. We used the sample Quality Manual and 6 procedures as the basis for our Quality Manual. We also used many of the sample forms as part of our quality system.

I only had to make a few minor changes on documents and forms. The forms have instructions so people know what to put in each entry space on the form. This was helpful because I don’t have time to develop these materials.

When you have an audit nonconformance, the person who must plan the corrective action can just check the clause number on “ISO 9001 Explained” pdf file. The explanation for the clause number tells you what the requirements mean, what you have to do, and has sample documents. This is helpful because a registrar auditor will only tell you that something is wrong, and will not tell you what to do.

Companies that purchased "ISO 9001 Explained"
Airpro Corporation of America
American Packaging Corporation
Arabian Construction Company - Abu Dhabi (UAE)
Autocam
BSI Services
Battelle/ESH&Q
Byington Steel Treating, Inc.
CDC Resources - Indiana nonprofit corp. aiding
   individuals with disabilities - Donation
ClappDiCO Corporation
Clipper Marine Services Limited - UK
Downs Energy
Dutch Lady Viet Nam - Viet Nam
Freezers USA - UK
Inco Australia Management Pty Ltd - Australia
JE Pistons
Jamison Industries, Inc.
Job Options, Inc.
Kenergy, Inc.
Lions Industries for the Blind, Inc. / Donation
M/H Manufacturing and Business Consultants
Man Tech SMA
Man Tech T.I.S.C. Pacific Operations - Hawaii
NuGEN Technologies, Inc.
Philips Semiconductor
QED Environmental Systems, Inc.
Research Triangle Park Independent
   Review Board Inc.
Roche Diagnostics - Puerto Rico
Skyline Products
Society to Benefit Everyone - Donation
Steritech Group, Inc.
Ultralife Batteries, Inc.
USTX Contract Services, Inc.
Vectron - Canada
Vicaima Industria SA - Portugal
W. Cowell - Bahrain
Wabash Center

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Links to Sample Documents
Adobe Reader 5.0 or later is required to view sample documents. You may download the Reader for free from the Adobe site.

Click on underlined names to view documents.

1.   Sample from ISO 9001:2000 Explained
This sample includes the Table of Contents (2 pages) and an explanation for clause 5.6 Management Review.

To evaluate this sample, ask the question: " Did the writer fully explain what the requirements in the clause mean?"


2.   Following are the 4 Exhibits that are used to illustrate clause 5.6 Management review. These are illustration documents. Organizations may use other methods and other documents to meet the requirements in this clause.

   Action Number Form   - During Management Review, top management identifies objectives for the organization and items that should be improved. The Action Number Form can be used to assign a priority to an item and estimate the resources that would be needed if the item is selected for action.

   Management Review Result Chart   -  Each item discussed during Management Review can be entered on this chart and assigned a priority. At the end of the meeting, Management can make adjustments to priorities and determine which items should be selected for action.

   Opportunities Log   - Items that were not selected for action during Management Review can be copy/pasted from the Management Review Result Chart into the Opportunities Log. When resources become available, sorts can be performed to determine what should be addressed next.

   Opportunities Log Instructions   - This Excel file has instructions for how to do sorts of the Opportunities Log.


3.   ISO 9001 Explained List of Exhibits Part 1
This is a list of the documents and ISO 9001:2000 forms that illustrate clause 4.1 through clause 6.3.
All these documents, forms (and data entry templates) are included on the CD as Microsoft Word and Excel files.


4.   ISO 9001 Explained List of Exhibits Part 2
This is a list of the documents and ISO 9001:2000 forms that illustrate clause 6.4 through clause 8.5.2.
All these documents, forms, (and data entry templates) are included on the CD as Microsoft Word and Excel files.

Note: ISO 9001 Explained is included in the full Auditor Training Course.

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Requirements and Site License

Software:   Microsoft® Word 97 and Excel 97 (or later versions);
Adobe® Acrobat Reader 5.0 (or later) available for free from the Adobe website
Operating system:   Windows 98, 2000, ME, XP, Vista and network systems
File and paper size:   Available in US (8 1/2 X 11") version or A4 (210 X 297 mm) version

Site License:  Purchase of this product indicates that you have read and agree to the terms of the Site License Agreement. A site is defined as a single location with up to 400 employees. The Site License limits the use of this product to the Site License Holder's internal business purposes of quality system management, and for training employees who are employed at the site license location. You may print out a copy of the Site License Agreement. Links to product samples are provided on this web page.
All sales are final.
Site License Agreement  (US format)
Site License Agreement  (A4 format)

For a Site with more than 400 employees: Click here to request quote.

Multiple Site License: Click here to request a quote.

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Price
Product:   "ISO 9001:2000 Requirements Explained  -  An Adobe PDF File for Use on a Network System"

Download Files - $280.00 (US dollars)
Instructions for downloading files sent as an attachment to an email.

Includes free update to Dec. 2008 revision of this standard.
Order Form
Includes: ISO 9001 Explained as Adobe PDF file,
Exhibits as Adobe PDF files, MS Word and Excel files
Instructions for assembly of Manual in a ring binder.

CD + Manual 1 - Requirements Explained - $370.00 (US dollars)
Plus shipping
Order Form
This is a MASTER COPY ready for photocopying.
Who would want a copy? Person in charge of ISO project, Management Representative, audit manager, and auditors
CD includes ISO 9001 Explained as Adobe PDF file, and
Exhibits as Adobe PDF files, MS Word and Excel files.

CD + Manual 1 - Requirements Explained
and   Manual 2 - Exhibits                                  $460.00 (US dollars)
Plus shipping
Order Form
These 2 Manuals are MASTER COPIES ready for photocopying for training purposes.
You may insert your own example documents that relate to ISO clauses.
Who would want a copy? Person in charge of ISO project, Management Representative, audit manager, and auditors
Includes ISO 9001 Explained as Adobe PDF file, and
Exhibits as Adobe PDF files, MS Word and Excel files.

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Note: The Manuals and files are included as part of the full Auditor Training Course.

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US Orders

Payment methods accepted
Credit card, company check, wire transfer, money order, and purchase orders.
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Purchase orders: Accepted when company has a web site
Government purchases: Seller is CCR listed as ISO 9000 Checklist

You may place an order by phone:
US Phone Number: (408) 371-9995 (PST)
We will confirm the total cost including shipping (when applies).
Delivery Time: Orders are sent within 24 hours of placement of the order.
Orders that require shipping: Delivery time according to the UPS shipping option you select.

Or, use the Order Form
Click here to use the Order Form.
Delivery Time: Orders are sent within 24 hours of placement of the order.
Orders that require shipping: Delivery time according to the UPS shipping option you select.

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Orders from Outside the US

Payment methods accepted
Company check, wire transfer, or money order (in US Dollars)
Credit cards: Visa, MasterCard, and American Express
Wire transfers: Use the Order Form and request wire transfer information.

Order Form
Click here to use the Order Form.
Delivery Time: Orders are sent within 24 hours of placement of the order.
Orders that require shipping: Delivery time according to the UPS shipping option you select.

For information, contact:   Jane Birkenstock
Phone:   (408) 371-9995
Email:  

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