• a Trainer Manual
• 3 manuals that are used for Auditor training
  
  
• An ISO 9001:2000 Checklist
  
  
• Forms that are used to plan audits and report audit results
  
  
• a written explanation of the ISO 9001:2000 requirements on an Adobe PDF file with 98 Exhibit documents
  
  
• the original Microsoft Word and Excel files for the 98 documents that illustrate the ISO 9001:2000 standard.   Most of these documents are forms that include the requirements of the standard.

• This Auditor Training Course assumes no prior knowledge of auditing and the ISO 9001:2000 standard
  
  
• The course can be taught on consecutive days or in sections on non-consecutive days.
  
  
• The course is structured so different training approaches can be used. Approaches include (1) all classroom training, (2) reading assignments followed by classroom review sessions, and (3) self-learning with one or more review sessions. Approach 2 is used most frequently.
  
  
• The course explains how to conduct a process audit and how to audit documented and undocumented processes.
  
  
• Forms have built-in features that ensure that everything that should be checked is included in the audit.
  
  
• Documents and forms may be edited to match the titles, terminology, and methods used by your organization.
  
  
• The written explanation of what the ISO requirements mean may be placed on your computer network system. This allows all computer users to have access to this information.
  
  
• These materials include the following content:
  -   Understanding the ISO 9001:2000 standard
  -   Forms for implementing the standard
  -   Management Representative Training
  -   Employee Training
  -   Internal Auditor Training (Process Auditing)
  -   Lead Auditor Training (this content is in the Trainer Manual)
  
  
• RABQSA compliant. This course meets RABQSA Internal Auditor Training Course requirements for course objectives, course content, training methods, and student evaluation defined in RABQSA TP5.INTRNL 1 January 2005.
  
  

• You may train as many auditors as you want to train who are employees at the Site License location.
  
  
• All materials needed to set up an audit program and train auditors are included in this training course.
  
  
• You may use the documents and forms (that illustrate the ISO requirements) as part of your quality system if you do not already have similar documents.
  
  
• This training course can reduce your cost for training auditors. How? The course materials can be used over the term of the standard. Including the 2008 update to the standard, the useful life of this training course extends to the year 2016 (8 years). Most organizations will need to replace audit team members during this 8-year time period.
  
  Note: ISO 9001:2008 will be released at the end of 2008. The proposed changes are minimal and will only affect several documents in this product. A free update will be provided to organizations that purchase this product prior to the release of the updated standard.

• The Audit Program Manager and the Management Representative
  
  
• Someone who is newly assigned to manage the audit program. These materials replace the need for Lead Auditor Training.
  
  
• Organizations that want to save money and train their own auditors
  
  
• Organizations that provided training for auditors and the training was not effective.
  
  Note: Many auditor training courses are not effective because:
  
  --   the course used PowerPoint slides - the equivalent of
        unretrievable sound bites
  
  --   the course did not provide a written explanation of what
        the ISO requirements mean
  
  --   the course did not provide audit checklists, reporting forms
        and samples of how to complete them
  
  --   the course did not include how to conduct process audits
  
  This training course corrects all of the above situations.
  
  

For information, contact:   Jane Birkenstock
Phone:   (408) 371-9995
Email: