ISO 9001:2008 Requirements Explained - An Adobe PDF File for Use on a Network System 

• This product assumes no prior knowledge of quality systems and business management systems.
  
  
• A single sentence in the ISO standard often contains more than one requirement. When this occurs, each requirement is explained.
  
  

• Start up companies   Start up companies can use the written explanation of the Standard as a guideline for what should be included in the company's quality management system. Sample documents and forms may be edited and used as part of the organization's documentation.
  
  
• Implementing the standard   Those tasked with implementing the quality system can use this product as a reference for what the requirements of the standard mean. The Exhibit documents and forms may be edited and used as part of your quality system documentation.
  
  If you are implementing your system, check the list of files (below) to see if you could use any of the illustration documents and forms.
  
  
• Audit Program Manager reference   This is the ultimate reference source for the Audit Program Manager who must be an expert on standard.
  
  
• Management Representative reference source   The Management Representative must have an in-depth knowledge of the ISO 9001:2008 standard. He or she is responsible for ensuring that the quality system and its documentation meet ISO 9001 requirements. "ISO 9001 Explained" provides the detailed line-by-line description of the requirements that the Mgt. Rep. needs to ensure compliance with the Standard and to communicate with the ISO registrar.
  
  
• A reference source for Internal Auditors   Organizations that conduct their own audits must provide each auditor with a detailed written explanation what the ISO requirements mean.  Why?  Most auditor training courses just read the ISO requirements to you -- and do not tell you what the requirements mean. You must provide auditors with a detailed explanation of the requirements if you expect them to conduct audits.
  
  This product was actually written to be part of a larger product titled "The ISO 9001:2008 Auditor Training Course and Forms."  This is why it contains a detailed line-by-line explanation of the requirements. "ISO 9001 Explained" (in Adobe PDF format) can be placed on your network system for access by auditors. 
  
  You may also want to make a photocopy of "Manual 1- Requirements Explained" for each auditor.  Why? This standard cannot be learned in a single day.  You must spend some time studying it.  Auditors can take the manual home with them and study the standard on their own time.
  
  
• As a reference source for all personnel   The Adobe PDF file may be placed on your network system. This allows all personnel with computers to have access to a detailed explanation of the ISO requirements.
  
  
• NEW - A training course with Trainer Instructions   The 2008 update includes instructions for providing in-house training on what the ISO 9001 requirements mean. There are 3 methods for providing training for those who must have in-depth knowledge of the ISO 9001 requirements. These methods include 1) Classroom Training, 2) the FAST Method (reading assignments with Review Sessions), and 3) the Self-Learning Method (a reading assignment with 1 or 2 Review Sessions). The in-house Trainer uses the Self-Learning Method to prepare to train other employees. The Trainer earns a training certificate. A training certificate is awarded to trainees.
  
  The course is truly an in-depth course. The result is that trainees understand what the ISO 9001 requirements mean and how your organization meets the ISO requirements.
  
  Additional Training Applications
  Selected parts of this product may be used to train department managers who will make a contribution to writing documentation when an organization implements the standard using their own staff resources.
  
  Selected parts of this product may be used to provide employee awareness training related to the ISO 9001 standard.
  
  

Ernie Barnett – Quality Mgr/Production Mgr – USTX Contract Services, Inc.
This product has illustration documents that you can use and just add your company name to them. We used many of the sample forms as part of our quality system.

I only had to make a few minor changes on documents and forms. The forms have instructions so people know what to put in each entry space on the form. This was helpful because I don’t have time to develop these materials.

When you have an audit nonconformance, the person who must plan the corrective action can just check the clause number on the "ISO 9001 Explained" pdf file. The explanation for the clause number tells you what the requirements mean, what you have to do, and has sample documents. This is helpful because a registrar auditor will only tell you that something is wrong, and will not tell you what to do.

Doug Osborne Quality Manager – USTX Contract Services, Inc.
I took over the ISO program at our company and had to become an expert on the ISO 9001 standard. I use ISO 9001 Explained all the time. I take it to meetings when we discuss anything about quality. If you take a public training course, you lose that information quickly because you can't remember what was on the PowerPoint slides. You have to have a good reference source like ISO Explained on hand to check details when an issue arises. This product is well used at our company.

ISO 9001:2008 Explained is Part of the full Auditor Training Course and Forms
The following comments about "ISO 9001 Explained" are from companies that purchased the full auditor course:

Rodney Fetterolf - Quality Manager - Adjutant General's Department - Texas
"ISO 9001 Explained" was a big help when I trained first-time auditors. The explanation of the requirements is written in layman's terms and is easy for people understand.

Frank Hogan - Quality Manager - Dyna-Drill Technologies, Inc.
I trained 11 auditors. What I liked most was "ISO 9001 Explained." I attended several auditor courses in the past and they never taught what the standard means. This is the first time I have seen a good explanation of the ISO requirements included in a training course.

Allan Lewis - QA Manager - Synnex Corporation
I trained auditors who had no prior experience in auditing. The Exhibits that illustrate the ISO 9001 requirements helped my trainees to understand our own documents. These materials are outstanding.

Staci DiBello - ISO 9001 Audit Manager - GE Transportation
I use "ISO 9001 Explained" when training large groups of auditors. The pdf file is also on our computer system. Auditors tell me that they use the pdf file frequently to review the details on what the requirements mean.

Tony Gonzales - Quality Manager - Empire Southwest, LLC
I especially liked the explanation of the ISO requirements and all the example documents. Although I know everything that is in the course, it is a challenge when you have to explain all this to someone else. The Exhibit forms also gave me good ideas about how to set up other forms that were needed for the company.

Companies that purchased "ISO 9001 Explained"
Airpro Corporation of America
American Packaging Corporation
Amtrak-Qatar
Arabian Construction Company - Abu Dhabi (UAE)
Autocam
BCP Systems, Inc.
BSI Services
Battelle/ESH&Q
Bison Gear & Engineering Corp.
Byington Steel Treating, Inc.
CDC Resources - Indiana nonprofit corp. aiding
   individuals with disabilities - Donation
ClappDiCO Corporation
Clipper Marine Services Limited - UK
Custom Connections Corporation
Dow Corning Corporation
Downs Energy
Dutch Lady Viet Nam - Viet Nam
Freezers USA - UK
General Electric Co. - GE Transportation (14 locations)
ISR Group, Inc.
Inco Australia Management Pty Ltd - Australia
JE Pistons
Jamison Industries, Inc.
Job Options, Inc.
Kenergy, Inc.
Lions Industries for the Blind, Inc. / Donation
M/H Manufacturing and Business Consultants
Magnum Machine and Mfg. Ltd.
Man Tech SMA
Man Tech T.I.S.C. Pacific Operations - Hawaii
Minicomputer Exchange, Inc.
NuGEN Technologies, Inc.
Philips Semiconductor
Pioneer Magnetics
QED Environmental Systems, Inc.
Research Triangle Park Independent
   Review Board Inc.
Roche Diagnostics - Puerto Rico
Skyline Products
Society to Benefit Everyone - Donation
Steritech Group, Inc.
Sterling Products Limited - Guyana
Sunrise Telecom, Inc.
Ultralife Batteries, Inc.
Universal Semiconductor Technology, Inc.
USTX Contract Services, Inc.
Vectron - Canada
Vicaima Industria SA - Portugal
W. Cowell - Bahrain
Wakelight Technologies, Inc.
Wabash Center

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Links to Sample Documents
Adobe Reader 9.1 (or a later version) is required to view sample documents. You may download the Reader for free from the Adobe site.

Click on underlined names to view documents.

1.   Sample from ISO 9001:2008 Explained - 5.6 Management Review
This sample includes the Table of Contents (2 pages) and an explanation for clause 5.6 Management Review.

To evaluate this sample, ask the question: " Did the writer fully explain what the requirements in the clause mean?"


2.   Following are the 4 Exhibits that are used to illustrate clause 5.6 Management review. These are illustration documents. Organizations may use other methods and other documents to meet the requirements in this clause.

   Action Number Form   - During Management Review, top management identifies objectives for the organization and items that should be improved. The Action Number Form can be used to assign a priority to an item and estimate the resources that would be needed if the item is selected for action.

   Management Review Result Chart   -  Each item discussed during Management Review can be entered on this chart and assigned a priority. At the end of the meeting, Management can make adjustments to priorities and determine which items should be selected for action.

   Opportunities Log   - Items that were not selected for action during Management Review can be copy/pasted from the Management Review Result Chart into the Opportunities Log. When resources become available, sorts can be performed to determine what should be addressed next.

   Opportunities Log Instructions   - This Excel file has instructions for how to do sorts of the Opportunities Log.


3.   ISO 9001 Explained List of Exhibits Part 1
This is a list of the documents and ISO 9001:2008 forms that illustrate clause 4.1 through clause 6.3.
All the illustration documents, forms (and data entry templates) included in the download and on the CD as Microsoft Word and Excel files.


4.   ISO 9001 Explained List of Exhibits Part 2
This is a list of the documents and ISO 9001:2008 forms that illustrate clause 6.4 through clause 8.5.3.
All these documents, forms, (and data entry templates) are included in the download and on the CD as Microsoft Word and Excel files.

Note: ISO 9001 Explained is included in the full Auditor Training Course.

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Requirements and Site License

Software:   Microsoft® Word 2000 and Excel 2000 (or later versions);
Adobe® Acrobat Reader 9.1 (or later) available for free from the Adobe website
Operating system:   Windows 2000 and later versions, ME, XP, Vista and network systems
File and paper size:   Available in US (8 1/2 X 11") version or A4 (210 X 297 mm) version

Site License:  Purchase of this product indicates that you have read and agree to the terms of the Site License Agreement. A site is defined as a single location with up to 400 employees. The Site License limits the use of this product to the Site License Holder's internal business purposes of quality system management, and for training employees who are employed at the site license location. You may print out a copy of the Site License Agreement. Links to product samples are provided on this web page.
All sales are final.
Site License Agreement  (US format)
Site License Agreement  (A4 format)

For a Site with more than 400 employees: Click here to request quote.

Multiple Site License: Click here to request a quote.

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Price
Product:   "ISO 9001:2008 Requirements Explained  -  An Adobe PDF File for Use on a Network System"

Download Files - $350.00 (US dollars)
Instructions for downloading files sent as an attachment to an email.

Order Form
Includes: ISO 9001 Explained as Adobe PDF file,
Exhibits as Adobe PDF files, MS Word and Excel files
Instructions for assembly of Manual in a ring binder.

CD + Manual 1 - Requirements Explained - $370.00 (US dollars)
Plus shipping
Order Form
This is a MASTER COPY ready for photocopying.
Who would want a copy? Person in charge of ISO project, Management Representative, audit manager, and auditors
CD includes ISO 9001 Explained as Adobe PDF file, and
Exhibits as Adobe PDF files, MS Word and Excel files.

CD + Manual 1 - Requirements Explained
and   Manual 2 - Exhibits                                  $460.00 (US dollars)
Plus shipping
Order Form
These 2 Manuals are MASTER COPIES ready for photocopying for training purposes.
You may insert your own example documents that relate to ISO clauses.
Who would want a copy? Person in charge of ISO project, Management Representative, audit manager, and auditors
Includes ISO 9001 Explained as Adobe PDF file, and
Exhibits as Adobe PDF files, MS Word and Excel files.

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Note: The Manuals and files are included as part of the full Auditor Training Course.

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US Orders

Payment methods accepted
Credit card, company check, wire transfer, money order, and purchase orders.
Credit cards: Visa, MasterCard, and American Express
Purchase orders: Accepted when company has a web site
Government purchases: Seller is CCR listed as ISO 9000 Checklist

You may place an order by phone:
US Phone Number: (408) 371-9995 (PST)
We will confirm the total cost including shipping (when applies).
Delivery Time: Orders are sent within 24 hours of placement of the order.
Orders that require shipping: Delivery time according to the UPS shipping option you select.

Or, use the Order Form
Click here to use the Order Form.
Delivery Time: Orders are sent within 24 hours of placement of the order.
Orders that require shipping: Delivery time according to the UPS shipping option you select.

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Orders from Outside the US

Payment methods accepted
Company check, wire transfer, Western Union payment, or money order (in US Dollars)
Credit cards: Visa, MasterCard, and American Express
(Credit cards accepted when the company has a web site and the purchaser has a company email address)
Wire transfers: Use the Order Form and request wire transfer information.

Order Form
Click here to use the Order Form.
Delivery Time: Orders are sent within 24 hours of placement of the order.
Orders that require shipping: Delivery time according to the UPS shipping option you select.

For information, contact:   Jane Birkenstock
Phone:   (408) 371-9995
Email:  

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Last Updated: February 8, 2010

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